The Spiral of Excellent Service

I've been reading an exciting book, "Peak: How Great Companies Get Their Mojo from Maslow" by Chip Conley. Conley does a great job of articulating how a culture of consideration and caring for all the players involved in a business can create long term success. That success includes happy,well care for, purposeful employees who are aligned with the owner's goals and vision, loyal customers who feel they have a relationship with this business and an owner who is expressing what's important to him or her through this thriving enterprise! Can you feel it?? Can you sense the energy that gets released when people do work that matters and is appreciated? If you are a customer visiting such a restaurant, hotel or other service oriented business, what's the vibe; what do you notice?
I'm eager to hear your thought...

Marilyn Fahrner